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IT Support Analyst

本文发表在 rolia.net 枫下论坛GENERAL FUNCTION:
The IT Support Analyst provides computing and phone system support to our business end users. Key to the position is the provision of a central point of communications between our end users and the IT team, ensuring a reliable exchange of information and a customer friendly experience. Also important is administering the Service Desk (Helpdesk) process to ensure reliable follow-up and a cost effective service for BD Canada.
RESPONSIBILITIES/KEY COMPETENCIES:
- Provides 1st and 2nd level support to users on desktops, printers, servers, telephone systems and business applications. Is responsible for communicating with business end users on behalf of entire IT department.
- Administers the Service Desk process (Helpdesk) and makes improvements to effectiveness of the Service Desk on behalf of our business end users.
- Supports the Fixed Asset process, including procurement of user systems, rolling them out and ensuring they are tagged properly.
- Supports the Software Compliance process, including the tracking and maintenance of licenses.
EDUCATIONAL/SKILL REQUIREMENTS:
Experience and Education Requirements include;
- 1 to 2 years of IT Service Desk (Helpdesk) experience supporting an end user community. Components of this experience should be made up of desktop/laptop support or rollout, telephone end user support and general computer systems configuration. Our BD environment consists of Microsoft Windows2000, Notes Email and Workflow Applications, and Nortel Meridian Telephone Systems.
- Past experience with Customer Service and/or dealing with the public in a service capacity.

Educational qualifications should include two or more of the following;
- College Diploma in one of; IT Technology, Telecommunications/Datacommunications, or Systems Analysis
- Microsoft Certified Systems Administrator (MCSA)
- A+ Certification
- IT Infrastructure Library (ITIL) Fundamentals Certification.

Important skills for this individual include;
- Priority Setting
- Approachability
- Customer Focus
- Teamwork
- Process Management更多精彩文章及讨论,请光临枫下论坛 rolia.net
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Replies, comments and Discussions:

  • 工作学习 / 职位情报 / New positions at my company.
    This is a health product provider located in Oakville. Anyone interested in the following openings please foward you resume and cover letter to jalen_fu@bd.com. I'll refer those candidates that I think are qulified to the HR. Please do not ask questions here.
    • Lead Hand, Receiving
      本文发表在 rolia.net 枫下论坛GENERAL FUNCTION:
      Ensure all items/materials received into the WMS are carefully scrutinized and checked against packing slips and other forms of receiving documentation for correct catalogue numbers, batch numbers, expiry dates, order quantity and in suitable selling condition. Also responsible for allocating day-to-day operations amongst other receiving and put-away associates.

      RESPONSIBILITIES/KEY COMPETENCIES:
      -Accurate and timely receipt of all materials into computerized WMS locator system.
      -Accountable for adhering to established security and receiving practices and accuracy of data entry for compliance to finance audit requirements.
      -Evaluate, separate and secure product that require QA testing, CA approval and other holds deemed necessary upon receipt. Ensure communication of receipt is forwarded to the correct associates for immediate action.
      -Prepares and issues stock control tags through the WMS. Tags are made available for stock put-away or cross-docking situations.
      -Working knowledge and understanding of in-bound product flow from receipt of goods to put-away. Inventory accuracy is critical.
      -Ensuring that the allocation of day-to-day activities is prepared and communicated to the necessary associates before the start of each shift to ensure completion of daily work-load.
      -Compliance with worker regulations as outlined in OSHA.
      -Responsible to locate and retrieve missing paperwork (e.g., Bills of lading, customs clearance forms, etc.) to provide enough detail to prove its origin and transport.
      -Assists in housekeeping and administrative duties as required.
      -Responsible for the training of new associates in the receiving / put-away functions.
      -Responsible for tracking all in-bound loads and report results to Team Leader and/or Manager.
      EDUCATIONAL/SKILL REQUIREMENTS:
      -Secondary school education required.
      -5-8 years experience in an automated WMS receiving/put-away environment.
      -Certified to operate counter balance lift truck with slip-sheet attachment.
      -Moderate to heavy lifting and operation of fork-life equipment and slip sheeting is required.
      -Ability to deal with conflicting priorities with strong customer focus and timely decision making.
      -Ability to utilize and understand WMS system and RF based receiving procedures.
      -Ability to probe for solutions and correct problems as encountered daily with minimal supervision.
      -Strong interpersonal skills and ability to communicate in a team environment.
      -Ability to comply with established safety regulations and OSHA requirements.
      -Strong understanding of daily operations and the requirements needed to ensure a smooth flowing work day.更多精彩文章及讨论,请光临枫下论坛 rolia.net
      • Posting Close: 03/11/2003
    • Lead Hand, Order Fulfillment
      本文发表在 rolia.net 枫下论坛GENERAL FUNCTION:
      Responsible for filling shipping orders for all domestic customers utilizing the current WMS system. Also responsible for ensuring the day-to-day allocation and order assignment of work-loads to other Order Fulfillment Associates. Counted on as back-up and go-to associate in the absence of the Order Fulfillment Team Leader.
      RESPONSIBILITIES/KEY COMPETENCIES:
      -Back-up support for Order Fulfillment Team Leader.
      -Morning order assignment for Order Fulfillment Associates to ensure even resource allocation and completion of day-to-day activities.
      -Strong understanding of order fulfillment and service level requirements.
      -Responsible for picking correct catalogue numbers, order quantities, lot numbers, and expiry dates as per shipping order notes, current procedures and specific customer requests.
      -Ensuring all customer requests are fulfilled prior to time of shipment and ensuring required delivery dates are met by completing orders in a timely manner.
      -Inspects and reviews consumer product shipments to ensure compliance to current UPC codes, case markings and pallet configurations as required by specific customers.
      -Compliance with worker regulations as outlined in OSHA.
      -Observes order and shipment consolidation wherever possible.
      -Works with Shipping Associate to ensure pallet counts and piece counts are accurate prior to shipment.
      -Researches lot number, quantity and location discrepancies as need requires through investigation and assistance from the Cycle Count Auditor using a computerized WMS/RF technology.
      EDUCATIONAL/SKILL REQUIREMENTS:
      -Secondary school education required.
      -3-5 years warehouse experience working in a lot-controlled, RF environment.
      -Tow-motor / electric walkie experience is required.
      -Requires moderate to heavy lifting at times.
      -Ability to deal with problems and issues related to RF order fulfillment with minimal supervision.
      -Ability to probe for solutions and offer suggestions to problems as related and encountered with WMS and RF technology
      -Ability to comply with established safety regulations and OSHA requirements.
      -Strong interpersonal skills and ability to communicate in a team environment.
      -Strong ability to organize work units to ensure order fulfillment completeness each day.
      -Product knowledge specific to the company is desirable.
      -Ability to train and assist new order fulfillment associates as necessary.更多精彩文章及讨论,请光临枫下论坛 rolia.net
    • Lead Hand, Transportation Analysis
      本文发表在 rolia.net 枫下论坛GENERAL FUNCTION:
      The Transportation Analyst will be responsible for the day-to-day resolution of inbound and outbound freight issues. In addition the incumbent will take on responsibility for the detailed analysis of freight charges/methods in order to ensure that all customer requirements are being met while at the same time ensuring the accurate and timely reporting of accruals and actual charges for the Finance group. Also responsible for daily back-up support for Transportation, Team Leader.
      RESPONSIBILITIES/KEY COMPETENCIES:
      * Logistics SAP Super-User
      * Maintenance of freight tables/charts used in operational reporting
      * Preparation and maintenance of SAP/TMS freight tables
      * Auditing of freight charges (inbound and outbound) including non-stock shipments, including preparation of accurate accrual information for Finance on a monthly basis
      * Preparation of monthly reports on freight costs by Cost Center from Office Services to co-ordinate with Finance group for actual business/functional group charge-backs
      * Preparation of monthly reports on freight costs for drops ships from the US to Canada in order to allocate directly to that Business unit and remove from Freight in (or out)
      * Trouble shooting of day-to-day transportation issues
      * Ongoing reviews of all customer requirements with Customer Service in order to determine the best use of current carrier base (or suggest changes)
      * Ongoing review of all material based requirements (example: temperature sensitive materials)
      * Ensure that above requirements are reflected in SAP and WMS
      * Work with Team Leaders in order to ensure compliance of all requirements
      * Auditing of inbound shipments from all sites in order to determine orderages/shortages/PPVs and the resolution of these discrepancies via transactions or coordination with Finance and Planning
      * Reporting to sending sites on all discrepancies/shipping problems
      * Keep the inter-company GR/IR and Blocked invoices less than 60 days
      * Participate in freight analysis for costing project
      EDUCATIONAL/SKILL REQUIREMENTS:
      - University degree
      - 3-5 years experience in distribution warehousing or finance.
      - Excellent reconciliation skills and deduction resolution skills.
      - Excellent organizational, communication and interpersonal skills
      - Excellent PC skills including Microsoft Office. Knowledge of SAP would be an asset
      For more information, please contact Human Resources
      IF YOU ARE INTERESTED IN APPLYING FOR THIS POSITION, PLEASE:
      Fill out a job posting application.
      Attach your resume and forward both to Human Resources更多精彩文章及讨论,请光临枫下论坛 rolia.net
    • Lead Hand, Inventory Control
      本文发表在 rolia.net 枫下论坛GENERAL FUNCTION:
      To ensure WMS and SAP are reconciled on a daily basis to allow for 100% inventory accuracy. Also will be responsible for backing up Inventory Team Leader for daily functions. This role will also require the individual to be a SAP Super User and will require training of other associates as needed.
      RESPONSIBILITIES/KEY COMPETENCIES:
      - Investigation/processing of shipment confirmation and adjustment errors.
      -Resolve daily pick ticket discrepancies, working with Cycle Count Auditor to investigate and analyze root causes and make recommendations to eliminate issues.
      -Ensure Customer complaints are addressed within 48 hours of receipt.
      -Reconciliation of damage/rework locations in SAP/WMS.
      -Performing inventory adjustments as required. Managing all “hold location” requests.
      -Maintain short-dated/expired material for all business segments.
      -Manage and oversee all aspects of the Returns Goods Process.
      -Maintain any changes to the Material Master in WMS.
      -Responsible for managing and maintaining the activities of the Returns Goods Associate.
      -Responsible for maintaining results from the Cycle Counting Program.
      -Responsible for analyzing the root causes of inventory errors found during the Cycle Count process and report to the I/C Team Leader on a monthly basis. Recommend actions and/or changes in procedures to eliminate any future issues.
      -Responsible for training on the revised Returns Goods Procedure.
      -Work on revising the Notice of Destruction, Customer Complaints and Unmarked/Unauthorized Returns Procedures.
      -Work on formal training process for new D.C. Associates.
      -Super User for SAP/WMS
      -Back-up for Inventory Control Team Leader when required.
      EDUCATIONAL/SKILL REQUIREMENTS:
      -Secondary School Education Required
      -3-4 years experience in an Inventory Control function.
      -Working knowledge of SAP and WMS Watchdog, and PC skills required.
      -Able to analyze, perform and present root cause analysis.
      -Proven ability to map TO BE/AS IS processes.
      -Ability to solve problems and offer solutions in accordance to established procedures and policies.
      -Ability to create new policies and procedures as required.
      -Work experience in leading cross-functional teams and ability to perform training to other associates.
      -Proven ability to deal with ambiguity and multi-task in a fast paced environment.
      -Excellent organizational and time management skills.更多精彩文章及讨论,请光临枫下论坛 rolia.net
    • Order Fulfillment Associate (2 Positions)
      本文发表在 rolia.net 枫下论坛GENERAL FUNCTION:
      Responsible for filling shipping orders for all domestic customers utilizing the current WMS technology. Will be accountable for adhering to “key” customer order handling and filling instructions as per customer requests.
      RESPONSIBILITIES/KEY COMPETENCIES:
      -Responsible for picking correct catalogue numbers, order quantities, lot numbers and expiry dates as per shipping order notes, current procedures and specific customer requests.
      -Ensuring all customer requests are fulfilled prior to time of shipment and required delivery dates are met by completing orders in a timely manner.
      -Requires moderate to heavy lifting at times. Also may require the incumbent to work in a refrigerated environment, as deemed necessary by the Team Leader.
      -Works with Shipping Associate to ensure pallet counts and piece counts are accurate prior to shipment.
      -Advises and assists Cycle Count Auditor when lot number, quantity, location and hold issues require investigation using RF technology.
      -Observes order and shipment consolidation whenever possible.
      -Compliance with worker regulations as outlined in OSHA.
      -Strong understanding of order fulfillment and service level requirements.
      EDUCATIONAL/SKILL REQUIREMENTS:
      -Secondary school education required.
      -2-3 years warehouse experience in a lot-controlled, RF environment.
      -Ability to deal with problems and issues related to RF order fulfillment as required.
      -Ability to communicate in a constructive manner when issues arise relating to order fulfillment.
      -Ability to prioritize and understand that order fulfillment completeness is required every day. Over-time may be required to conclude tasks.
      -Tow-motor / electric walkie experience is an asset.
      -Ability to comply with established safety regulations and OSHA requirements.
      -Proven ability to work in a team environment.
      -Product knowledge specific to the company is an asset.更多精彩文章及讨论,请光临枫下论坛 rolia.net
    • IT Support Analyst
      本文发表在 rolia.net 枫下论坛GENERAL FUNCTION:
      The IT Support Analyst provides computing and phone system support to our business end users. Key to the position is the provision of a central point of communications between our end users and the IT team, ensuring a reliable exchange of information and a customer friendly experience. Also important is administering the Service Desk (Helpdesk) process to ensure reliable follow-up and a cost effective service for BD Canada.
      RESPONSIBILITIES/KEY COMPETENCIES:
      - Provides 1st and 2nd level support to users on desktops, printers, servers, telephone systems and business applications. Is responsible for communicating with business end users on behalf of entire IT department.
      - Administers the Service Desk process (Helpdesk) and makes improvements to effectiveness of the Service Desk on behalf of our business end users.
      - Supports the Fixed Asset process, including procurement of user systems, rolling them out and ensuring they are tagged properly.
      - Supports the Software Compliance process, including the tracking and maintenance of licenses.
      EDUCATIONAL/SKILL REQUIREMENTS:
      Experience and Education Requirements include;
      - 1 to 2 years of IT Service Desk (Helpdesk) experience supporting an end user community. Components of this experience should be made up of desktop/laptop support or rollout, telephone end user support and general computer systems configuration. Our BD environment consists of Microsoft Windows2000, Notes Email and Workflow Applications, and Nortel Meridian Telephone Systems.
      - Past experience with Customer Service and/or dealing with the public in a service capacity.

      Educational qualifications should include two or more of the following;
      - College Diploma in one of; IT Technology, Telecommunications/Datacommunications, or Systems Analysis
      - Microsoft Certified Systems Administrator (MCSA)
      - A+ Certification
      - IT Infrastructure Library (ITIL) Fundamentals Certification.

      Important skills for this individual include;
      - Priority Setting
      - Approachability
      - Customer Focus
      - Teamwork
      - Process Management更多精彩文章及讨论,请光临枫下论坛 rolia.net
      • This position has been closed. HR is reviewing some INTERNAL candidates. Unfair but this is how it works.
    • Manager, Accounting & Compliance
      本文发表在 rolia.net 枫下论坛GENERAL FUNCTION:
      This position is responsible for managing the accounting functions of the Canadian organization. In this critical role, the associate will be responsible for driving the compliance and statutory reporting requirements of the Canadian organization. Key points of contact include the head of the Canadian Finance department and the U.S. Corporate Finance department in Franklin Lakes, New Jersey. Working as an effective and contributing member of the Canadian Finance team will be paramount for success in this challenging role.
      RESPONSIBILITIES/KEY COMPETENCIES:
      · Lead member of the Sarbanes-Oxley project representing the Canadian organization and responsible for driving the results of the project in the local organization.
      · Leads the completion of the annual corporate tax return for BD Canada working with BD’s external auditors and Corporate headquarter Tax department.
      · Manages, maintains and reconciles inter-company account balances with other BD entities and works to improve inter-company processes to reduce reporting exposure.
      · Directs the inter-company payables process and cash management function
      · Prepares quarterly and annual balance sheet forecasts in addition to other management reporting.
      · Key contact with corporate headquarters in reporting Balance Sheet variances on quarterly & annual basis.
      · Interprets Corporate Finance policies & guidelines and ensures local knowledge and compliance. Works to close gaps where appropriate in these areas.
      · Researches divergence between Canadian GAAP and Corporate finance policies/guidelines and recommends appropriate course of action when required.
      · Audits account balances and/or calculation of reserve balances to ensure compliance with internal and external guidelines.
      · Recommends changes to existing financial controls or guidelines as required.
      · Manages and develops two Accounting associates.
      · Other project work as assigned by the Director-Finance.
      EDUCATIONAL/SKILL REQUIREMENTS:
      · A university degree in business/commerce/economics or MBA.
      · A CA/CGA designation preferable with +4 years post designation experience.
      · Experience in a corporate accounting function with some responsibility for completing tax returns.
      · Knowledgeable of Canadian and U.S. GAAP accounting principles and guidelines.
      · Ability to assess procedural, reporting or compliance gaps and develop and implement solutions.
      · Excellent communication skills with the ability to develop key contacts quickly.
      Experience working in SAP or other ERP systems and Financial Reporting consolidation software.更多精彩文章及讨论,请光临枫下论坛 rolia.net
    • Thanks a lot for your information.Just now I sent my CV to you.Please check your email.I do hope we can work together in the near future!:-) Keep on searching a professional job...