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我有朋友以前与Bell有争执,写信后立马解决了。关键是你CC了CEO后,不管那个CEO理不理你,下面干活的看见CEO被CC了多半会怕麻烦,帮你解决了。事闹大了对他们也没有好处。

你可以先心平气和的跟Customer Service的人讲你的理由,如果他们不接受的话,你可以记下他们的名字,然后跟他们讲:I still wish I could resolve this issue with you, because I don't believe this charge has any ground. If however you and your manager can not help me, I will have to turn to your public relations department and CEO office or even further for more help. I hope that I don't need to go that far because the conversation between you and me today will be mentioned in the communications and I think it may not be fair to you for your name to be mentioned there. I believe it would be mutually beneficial for you and me to resolve this here. Please reconsider and let me know your final thought.

如果这样他们还拒绝你的要求,那就进行下一步了。
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Replies, comments and Discussions:

  • 枫下茶话 / 法律 / 想在这里咨询大侠们。什么叫终止手机合同。在合同结束前一个月,
    我们电话通知了手机公司,在合同结束后,我们想不再用他们的服务。然后我们定了新的电话,新电话公司在合同结束前的一天将旧电话号码转到新手机是,结果原电话公司就要收我罚款,说我提前终止了合同。这合理吗?谢谢了!
    • better to transfer after contract expired.
      • 问题是,事情已经发生,该怎么办,我是否可以争论我没有违反合同。
        • 最后一个月钱付了吗?你有通知他们提前终止合同吗?转移到新公司并不自动代表你终止了前合同
          • 谢谢。整月的钱付过了。也在一个月前通知了他们,并明确通知他们我要在合同结束后转其他公司。如果转电话号码并不表示我终止合同,那他们就没道理了。
            • 1. 坚决不付钱 2. 写信给他们的public relations, customer service 然后 cc CEO 办公室。在这个社会,不会叫的孩子吃亏
        • how much the fine is?
          • 200刀加税。说多不多,但冤的慌。
            • i don't think u need pay this...since u paid all the fee of the last month i think. u can argue with them.
              • 谢谢Huo和Wince,你们给了我勇气与他们斗争到底。不知写信给他们是否有用。
                • 我有朋友以前与Bell有争执,写信后立马解决了。关键是你CC了CEO后,不管那个CEO理不理你,下面干活的看见CEO被CC了多半会怕麻烦,帮你解决了。事闹大了对他们也没有好处。
                  你可以先心平气和的跟Customer Service的人讲你的理由,如果他们不接受的话,你可以记下他们的名字,然后跟他们讲:I still wish I could resolve this issue with you, because I don't believe this charge has any ground. If however you and your manager can not help me, I will have to turn to your public relations department and CEO office or even further for more help. I hope that I don't need to go that far because the conversation between you and me today will be mentioned in the communications and I think it may not be fair to you for your name to be mentioned there. I believe it would be mutually beneficial for you and me to resolve this here. Please reconsider and let me know your final thought.

                  如果这样他们还拒绝你的要求,那就进行下一步了。
                  • good approach.
                  • 谢谢你的信息,你说的很好,我一定要试试。
                  • 还想问问huoj, 在与他们争论时,我的立足点是什么?坚持我没有破坏合同,是吗? Thanks.
                  • 问题是,上那里找这些人/部门的邮件地址? 我想投诉 FIDO,谢谢了
                    • Try this. Good luck!
                    • This too.
    • 你不提前转,计划到期后他们还找你要钱,最少一个月,理由是你没有取消帐户!FIDO就是这样的猪! 加拿大大部分人做生意因为服务质量极差,就只能靠暴力或者欺诈获利,大小公司一样,要慢慢习惯才行
      • So true.
      • 跟fido没关系,4大电讯公司都一样