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Customer service Rep or import and export clerk

本文发表在 rolia.net 枫下论坛Company Information

A leading player of cosmetic packaging products wholesale distribution is looking for motivated and competent/professional candidates to join.

Position:

Customer Service Coordinator/Representative

Responsibilities:

Processes from beginning to end all customer purchase orders. Establish and maintain customer relations as an ongoing service for the company. Service assigned accounts by performing the following duties independently and/or with the assistance of Sr. employees:
• Work closely with customers in North America, South America and Europe, suppliers in Asia and the sales team to ensure satisfactory customer order requirements.
• Process customer orders through to completion and posting of orders, manage incoming customer orders using a variety of communications: email, fax, and phone.
• Issue PO, SO in SAP system.
• Communicate with customers and suppliers regarding costs, quotation, order status, product development, production schedule and delivery etc.; also internally coordinate with logistic and accounting departments.
• Proactively follow orders to determine accuracy and communicate any issues associated with order fulfillment process.
• Address and resolve issues required by customers in a calm, efficient and pleasant manner.
• Ensure ongoing customer service and support to assigned customer accounts.
• Organize all ongoing project and samples.

Qualifications:

• Completion of a post secondary degree or diploma preferred in International Business or Business Administration.
• Excellent interpersonal and communication skills
• 2 plus years working knowledge in international trade or distribution industry preferred.
• Excellent problem solving skills and analytical ability.
• Dynamic, self-motivated, service and result oriented.
• Ability to work under pressure in a highly competitive environment.
• Proficiency with Microsoft Suite (Outlook, Excel, Word & PowerPoint) & Internet.
• Bilingualism (English and Chinese).

Contact Information

If you are interested in the position,please send your resume to : jefftop@hotmail.com

Please note: We thank all applicants. However, only those selected for an interview will be contacted.更多精彩文章及讨论,请光临枫下论坛 rolia.net
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