AREAS OF RESPONSIBILITY
Answer incoming technical support calls
Identify, research, and resolve technical support issues
Maintain customer focus to provide an extremely high level of customer service and professionalism in all dealings with customers
Escalate incidents to the next level of support when required
EDUCATION AND EXPERIENCE REQUIREMENTS
Education
Degree or Diploma in Computer Science or Info Systems or equivalent formal training.
Experience
Three years of providing support experience for online application and ticket system environment.
Skills and Abilities
Work with and communicate effectively with employees at all levels of the organization
Collaborate with team members
Strong analytical and problem solving skills
Handle multiple tasks in a time sensitive manner
Enjoys working in a fast-paced environment.
Willingness to pitch in and help out as required
Desire and initiative to learn and apply new and relevant technologies
richard.li@integrisg.com
Answer incoming technical support calls
Identify, research, and resolve technical support issues
Maintain customer focus to provide an extremely high level of customer service and professionalism in all dealings with customers
Escalate incidents to the next level of support when required
EDUCATION AND EXPERIENCE REQUIREMENTS
Education
Degree or Diploma in Computer Science or Info Systems or equivalent formal training.
Experience
Three years of providing support experience for online application and ticket system environment.
Skills and Abilities
Work with and communicate effectively with employees at all levels of the organization
Collaborate with team members
Strong analytical and problem solving skills
Handle multiple tasks in a time sensitive manner
Enjoys working in a fast-paced environment.
Willingness to pitch in and help out as required
Desire and initiative to learn and apply new and relevant technologies
richard.li@integrisg.com